Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a reliable and detail-oriented Customer Support Assistant to join our team in Orlando FL. In this role you will serve as the first point of contact for our customers ensuring a smooth and positive experience by providing timely and effective assistance. Youll work closely with internal teams to resolve inquiries support our service processes and help maintain our high customer satisfaction standards.
Responsibilities
Handle incoming customer inquiries via phone email and chat in a professional manner
Provide accurate information about products services and company policies
Assist with order processing account updates and issue resolution
Escalate complex problems to the appropriate departments when necessary
Maintain detailed records of customer interactions and feedback
Contribute to continuous improvement of customer service procedures
Ensure timely follow-ups and maintain high service quality standards
Qualifications :
Qualifications
High school diploma or equivalent (associate or bachelors degree preferred)
1 years of experience in customer support or administrative roles
Strong communication and interpersonal skills
Excellent problem-solving and organizational abilities
Proficient in Microsoft Office and CRM systems
Ability to work independently and in a team environment
Attention to detail and a customer-first attitude
Additional Information :
Benefits
Competitive salary ($50000 - $55000 per year)
Professional growth opportunities within a growing company
Supportive and collaborative team culture
Comprehensive training and development
Paid time off and holidays
Health dental and vision insurance options
Consistent Monday to Friday schedule
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
