Customer Support Specialist (day shift)
Customer Support Specialist (day shift)
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Salary Not Disclosed
1 Vacancy
Job Description
Your Responsibilities:
- First-line support which includes handling customers and internal users requests via chat email and phone (rarely happens) in English;
- Provide consultations about our products and services such as CDN Streaming DNS and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents forward it up to the higher levels of technical support if needed.
Qualifications :
We Expect you to Have:
- 1 year of Technical Support experience
- Good networking knowledge (TCP/IP DNS MAC address ping traceroute)
- Good understanding of hardware and software diagnostics (reading logs etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner organized and a team player
- Responsible polite and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with Cloud CDN or Hosting
- Experience with Linux and API
About the schedule:
This position operates on a rotating schedule of two consecutive day shifts followed by two days off.
- Shift Hours: Each shift runs for 12 hours including a 1-hour break.
- UTC Alignment: All shifts are consistently anchored to 04:00 UTC to 16:00 UTC.
- Local Time Adjustment: Please note that the corresponding local time in Serbia will automatically adjust based on whether Serbia is observing UTC 2 or UTC 1. This means your local shift will be from 06:00 to 18:00 or 05:00 to 17:00 depending on daylight saving.
Additional Information :
What We Offer:
We value our employees and offer a benefits package designed to support your health well-being and professional growth throughout your journey at Gcore:
- Competitive salary
- Flexible working hours
- Remote hybrid or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
About the Company
Gcore is an international cloud and edge leader in providing first-class web performance content delivery and security. Headquartered in Luxembourg with offices around the world the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks Albion Online Avast Photon Unity Sandbox Interactive and others.
To find out more about Gcore please check out our product website LinkedIn page and Instagram account. Lets transform the Internet together!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
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