CIAM Platform Leader

Your Mission 
As CIAM Platform Leader your mission is to ensure our customer identity platforms are stable secure and continuously delivering value to IKEAs digital products and experiences. Youll work closely with the CIAM Product Leader to operationalise the CIAM strategy and be the key contact for managing platform reliability vendor relationships support processes and service performance. Your goal is to ensure our CIAM platforms run reliably and efficiently behind the scenes providing customers with a seamless and secure experience. 

What Youll Do 

• Own the day-to-day operational performance of our CIAM platforms (primarily Okta/Auth0 and legacy tools) ensuring uptime reliability and security 

• Manage relationships with support vendors and technology providers ensuring that SLAs OLAs and service delivery expectations are clearly defined and consistently met 

• Coordinate incident management and escalations with both internal teams and external service providers ensuring timely resolution and clear communication 

• Collaborate with the CIAM Product Leader to align platform operations with product strategy including upcoming changes migrations and enhancements 

• Maintain operational dashboards reporting and documentation that provide visibility into platform health performance and risk 

• Lead service readiness activities for new features or product rollouts including training support planning and change coordination 

• Champion continuous improvement by identifying and implementing opportunities to optimise support processes tooling and collaboration across teams 

What Makes You a Fit 

• You bring strong experience in platform operations service management or technical delivery roles ideally with exposure to CIAM technologies such as Okta/Auth0 ForgeRock or Azure AD B2C 

• Youre comfortable managing third-party vendors and outsourced support teams and you know how to hold them accountable for SLAs KPIs and root cause analysis 

• You have a structured approach to incident and problem management and youre able to communicate clearly with both technical teams and business stakeholders 

• You thrive in complex global environments and enjoy enabling others to deliver great digital products through reliable infrastructure 

• Experience with ITIL Agile environments and cloud-native SaaS platforms will be beneficial in this role 

What We Offer 

• Impactful Work: Your work will directly influence the customer experience of millions worldwide. 

• Dynamic Environment:No two days are the same in a role at the intersection of technology security and retail. 

• Growth Opportunities:As a part of Inter IKEA Systems youll have the chance to grow within a global organisation that values personal development. 

• A Values-Driven Culture:Were not just about what we do but how we do it - guided by IKEA values that emphasise togetherness simplicity and sustainability. 

Ready to Join Us 
If youre ready to take the lead in shaping how customers interact with one of the most beloved brands in the world we want to hear from you. Lets shape the future of CIAM together. 

At IKEA we are looking for people who believe everyone deserves a seat at the welcome no matter where you come from what you believe and what you look like. We dont even care how you have furnished your home. Were interested in you simply because youre if your experience doesnt align perfectly with every qualification in the job description we encourage you to apply believe that peoples different perspectives backgrounds and personalities make us better at understanding our customers dreams and needs. At IKEA wereall on the same project. 

Additional Information :

This role is full-time and based in Delft Netherlands. For questions about the role please contact Emile Parkin Team Manager Information Security & Data Privacy. If you have questions about the recruitment process please connect with Jamila via . 

Interested Submit your CV and let us know why you would be a good fit for this role in English by July 30th 2025. 

At IKEA we are looking for people who believe everyone deserves a seat at the table. Youre welcome no matter where you come from what you believe and what you look like. We dont even care how you have furnished your home. Were interested in you simply because youre you. Even if your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. We believe that peoples different perspectives backgrounds and personalities make us better at understanding our customers dreams and needs. At IKEA were all on the same project. 

If you have a special need that requires accommodation in the recruitment process just let us know.