Customer Support Associate with CAD
Customer Support Associate with CAD
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Job Description
We are looking for a dedicated Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the companys proprietary software solutions
- Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
Qualifications :
What we expect:
Ideally you have a technical background e.g. training as a technical draftsman or in wood/metalworking mechanical engineering or architecture.
Expertise in using 3D CAD systems (Inventor SolidWorks TENADO CAD AutoCAD etc.)
You have excellent written and spoken Polish German and English skills.
Enjoyment of problem-solving
Experience in customer service
The ability to communicate technically complex topics in an understandable manner through training and workshops.
Familiarity with the operation installation and troubleshooting of Windows software.
Preferred skills and abilities:
- Working knowledge of Salesforce
- Understanding of networking topologies & protocols
Additional Information :
All your information will be kept confidential according to EEO guidelines. If qualified to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
