IT Regional Support Technician
IT Regional Support Technician
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Job Description
Primary Function of Position:
The IT Regional Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations Infrastructure Security and Network departments. The scope support includes all computers printers cell phones telecom (VOIP) audio visual servers network equipment operating systems network access websites e-mail third party software used to support business functions and various internal corporate supported business applications.
Roles and Responsibilities:
- Responding requests for IT assistance directly from corporate and field users or as escalated from Tier I or II support
- Document and maintain processes best practices knowledge base and training materials
- Support all building needs including computers printers copiers meetings A/V
- May act as local hands for Infrastructure security and facilities teams
- Manage or participate in various assigned projects as needed
- Ensure company and departmental goals as defined by management are met completely and on time
- Communicate with management to provide timely reporting of issues status and resolutions
- Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
- Coordinate with Business Application Network Security Infrastructure Windows and Facilities teams to facilitate issue resolution and project completion
- Support core services such as DHCP DNS WINS in an Active Directory environment
- Install software troubleshoot issues and respond to alerts from SCCM
- Miscellaneous building and meeting support requirements
- Manage local IT vendor relationships and scheduling as required for A/V Networking Security and Printer support
- Maintain adequate equipment inventory by planning ordering receiving restocking accounting and storing equipment to maintain adequate stocking levels
- Conduct regular inventory counts to ensure accuracy and compliance with processes
Qualifications :
Required Knowledge Skills and Experience:
- Associates degree relevant technical certifications or equivalent work experience is required
- At least 3 years experience supporting a Windows operating system computing environment
- Experience troubleshooting complex problems
- Must have strong customer service skills organizational skills and ability to work with minimal supervision
- Must have excellent communication skills both verbal and written. English and Italian are required Spanish is nice to have.
- Experience using helpdesk software and managing assignment queue
- Knowledge of Microsoft desktop operating systems
- Knowledge of networking
- Experience working in a manufacturing environment is a plus
- Weekend and non-business hours support required as needed
- Relevant certifications such as CCENT or higher various MCITP Security A and ITIL are desired
- Should be flexible and able to complete projects outside normal daily duties as needed
- Able to repeatedly lift and move equipment such as computers and monitors (approx. 25lbs)
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
