Senior Group Manager - Operations
Senior Group Manager - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
1) Leading and spearheading end to end operations
2) Client interaction - Excellent Client Management aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.
3) Process management - Responsible for management and coordination of overall operations SLA delivery across all processes quality and general administration for a very key client
4) Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required Support Learning and development initiatives Coaching and counseling staff motivation retention programs. Effectively implement rewards/recognition appraisal & Incentive programs. Create cross-functional teams to encourage team building. Should have managed a large span of at least 300 FTEs.
5) Ensuring profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.
6) Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering transformation capability etc.
7) To ensure strategy structure staffing skills style and processes are synergistic with the verticals objectives / super ordinate goal.
Qualifications :
College Graduate
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
