Patient Access Associate 3
Patient Access Associate 3
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Salary Not Disclosed
1 Vacancy
Job Description
Inova Imaging Center- Gainesville is looking for a dedicated Patient Access Associate 3 to join the team. This role will be a full time day shift from Monday - Friday between 6:30am - 3:00pm
Inova is consistently ranked a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 total per year in education assistance and up to $10000 total for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Associate 3 Job Responsibilities:
- Responsible for providing excellent service by identifying customer needs and fulfilling customer expectations.
- Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
- Verifies and enters insurance information and authorization/referral requirements into databases.
- Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential in an effort to achieve team goals.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other departments/staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
Minimum Qualifications:
- Experience: 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
- Education: High School diploma or equivalent.
Required Experience:
IC
Employment Type
Full-Time
