Onboarding Specialist (Welcome Call Coordinator)_Hiring in Richardson, TX
Onboarding Specialist (Welcome Call Coordinator)_Hiring in Richardson, TX
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Kona Medical Consulting is actively looking for an Onboarding Specialist (Welcome Call Coordinator) in Richardson TX.
Below are the details of the position:
Overview:
The Onboarding Specialist plays a key role in the patient experience by serving as the first point of contact after referral acceptance. This position ensures patients feel welcomed informed and supported as they begin their journey with our Home Health agency. The role involves conducting structured welcome calls to explain services confirm details and answer initial questions helping to build trust and set the tone for excellent care.
Key Responsibilities:
Make timely welcome phone calls to newly referred patients or their caregivers
Clearly explain our home health services what to expect and next steps
Verify key information (e.g. patient availability contact details primary caregiver insurance info)
Address patient or family questions or concerns escalating when needed
Document all communication in the EMR or designated platform
Coordinate with intake scheduling and clinical teams to ensure seamless patient onboarding
Follow up on incomplete or pending intake information
Maintain excellent customer service and communication standards
Qualifications:
Prior experience in a healthcare home health or patient services role preferred
Strong communication and phone etiquette skills
Empathy and professionalism in interacting with seniors and caregivers
Organized detail-oriented and able to work independently
Basic proficiency in using EMR systems or patient databases
Bilingual (Spanish/English) is a plus.
Location: In office: 801 E Campbell rd ste 350 Richardson Tx 75081
Hours: 9:30 - 5:30
Required Experience:
IC
Employment Type
Full-Time
