Job Description
Title: Voice Engineer
Location: Phoenix AZ - Hybrid Onsite
Type: 6-Month Contract (with possibility of converting to permanent position)
As Voice Engineer you will play a key role in building and maintaining enterprise voice systems that support both clinical and administrative operations. This role focuses on delivering reliable secure and scalable communication platforms while ensuring seamless integration with business applications and compliance with industry standards.
Your role:
- Design and manage enterprise voice systems including VoIP PBX SIP trunks and unified communications platforms such as Avaya RingCentral and Microsoft Teams.
- Configure call routing dial plans voicemail and endpoint integrations to ensure efficient communication workflows.
- Monitor performance troubleshoot issues and apply proactive solutions to maintain system availability and call quality.
- Collaborate with IT teams and business units to assess needs and implement tailored voice solutions.
- Lead initiatives such as upgrades migrations and vendor coordination to strengthen voice infrastructure.
- Maintain detailed documentation for configurations policies and procedures.
- Ensure security and HIPAA compliance across all voice platforms.
- Provide Tier 3 support mentoring junior staff and sharing knowledge to elevate team capability.
- Integrate voice solutions with enterprise applications including EHR platforms paging systems contact centers and mobile tools.
What youve got: - Bachelors degree in IT Telecommunications or related field or equivalent hands-on experience.
- At least 5 years of experience in enterprise voice engineering.
- Strong knowledge of VoIP protocols SIP QoS and network fundamentals.
- Experience working with Avaya IP Office RingCentral EX/CX or Microsoft Teams Voice.
- Clear communication skills and ability to produce thorough documentation.
- Preferred: certifications such as CCNA Collaboration Avaya Certified Specialist or Microsoft Teams Voice Engineer.
- Preferred: background with call center technologies reporting tools and emergency paging systems.
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