Guest Service Agent - Front Office
Guest Service Agent - Front Office
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Job Description
POSITION SUMMARY
At the heart of local communities Sheraton brings people togetherboth our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together we are better. Start your career at Sheraton where you dont just work - you belong.
Position Summary:
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding community know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests focusing on attention to detail
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service enabling future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Sheraton Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
