Communicable Disease Administrative Support Associate III

Buncombe County is hiring an Administrative Support Associate III. This individual will be a dynamic asset to health and human services - clinical services and the communicable disease team of eight (8) registered nurses.

The Administrative Support Associate III provides advanced administrative support to the Communicable Disease (CD) team including tuberculosis and other infectious disease case investigations. This non-exempt role ensures smooth daily operations by managing schedules data quality supporting patient follow-up and coordinating program communication. This is a hybrid position and offers designated office hours as well as the privilege to work from home. Ideal candidates possess strong organizational skills maintain strict confidentiality are HIPAA compliant and skillful in communicable disease lab/report records in healthcare and state-run databases. Essential skills include being proficient in Microsoft Office (word excel power point outlook) and having experience with Electronic Health Records and case- management systems. It is paramount that this position provides discretion professionalism empathy and adaptability under pressure. The Administrative Support Associate III position requires a candidate to work independently and as part of a highly functioning multidisciplinary public health team. The candidate must reside within a (2) hour drive of Buncombe County have a High School diploma or equivalent four (4) years of customer service/office experience and be a Public Health advocate.

Purpose of the position:

The purpose of this position is to provide administrative support to ensure efficient operations of a program or department.

Minimum Education Training and/or Experience (required at time of hire): High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones greeting and assisting walk-in customers distribution of mail and general data entry tasks.
• Provide internal and external customer service via phone email and in person; respond to inquiries about program services take message and/or refer inquiries to the most appropriate parties when necessary.
• Coordinate and support department/program meetings and events such as invitation/ distribution registration agenda development dissemination and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.
• Maintain and order office supplies as assigned and when needed.
• Coordinate the preparation editing and distribution of correspondence reports and documents such as fax and referral monitoring data entry; accreditation document processing; policy dissemination and tracking; document management.
• Perform accurate and timely data entry; post or file client data as required.
• May assist in sending out billings and other mass mailings; Process departmental invoices billing purchase orders and AFPs.
• Perform basic research and compile documents needed for various reports and management-level documents.
• May accept payments for fees fines goods or services as required by the department; may balance cash drawers or registers and prepare required cash reports.
• Assist with special projects and duties as requested.
• Perform other related duties as assigned.

Knowledge Skills Abilities:

• Knowledge of general office or work unit procedures methods and practices.
• Knowledge of and ability to use correct grammar vocabulary spelling and office terminology to compose and/or proofread correspondence reports and other materials.
• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
• Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow.
• Ability to record and compile information with tedious attention to detail.
• Ability to learn and independently apply laws departmental rules and regulations.
• Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.
• Ability to use judgment in coordinating and monitoring office procedures and workflow.
• Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
• Ability to schedule and coordinate a variety of appointments meetings and/or conferences.

In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected classes. In addition the County expressly prohibits any form of workplace harassment or discrimination.