Sr. Team Lead, Managed Digital Social Engagement Services

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013 Reputation is the only platform that empowers companies to fulfill their brand promise by measuring managing and scaling their reputation performance in real-time everywhere. Functioning as a business eyes and ears in the spaces where customers talk post review and recommend Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations. Visit to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently the company was named an Inc. Power Partner a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• Weve secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins including a major equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners including Google Meta Yelp Apple Business Connect Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

The Sr. Team Lead of Managed Digital Social Engagement Services is responsible for leading a team that manages and enhances our customers digital presence across online listings and social platforms. This individual will oversee specialists who deliver high-quality managed services including business listings accuracy social media publishing and local search engine optimization (SEO). The ideal candidate combines operational rigor people management skills and deep knowledge of digital presence to ensure our customers brands remain accurate visible and engaging across key digital channels.

Key Responsibilities:

• Lead coach and develop a team of Social Publishing Specialists and Traffic and Engagement Specialists.

• Ensure successful execution of managed services for the Traffic and Engagement (Google Apple Facebook Yelp etc.) and Social Publishing (Google Facebook Instagram etc.) services.

• Drive adherence to SLAs KPIs fulfillment accuracy and execution of monthly audits publishing calendars and client strategy reviews.

• Partner with cross-functional teams (Customer Success Engineering Product Finance and Marketing) to streamline workflows and resolve escalations.

• Lead monthly strategy meetings with internal teams to track deliverables highlight performance and support ongoing optimization initiatives.

• Support customer onboarding by overseeing setup data validation and configuration tasks.

• Ensure compliance with third-party platform guidelines and Reputations best practices.

• Proactively identify and mitigate risks to client satisfaction or service delivery.

• Monitor platform usage content effectiveness and customer engagement trends to continuously evolve service strategy.

• Collaborate with senior leadership on reporting planning and team performance improvements.

Required Qualifications:

• 3 years of experience in people management preferably in SaaS social media digital marketing or managed services.

• Strong understanding of online presence management: Google Business Profiles Facebook Business Suite Instagram Apple Business Connect and Yelp.

• Demonstrated experience leading high-performing teams in social media engagement listings optimization SEO or content publishing.

• Proven success managing deliverables across multiple customer accounts in a deadline-driven environment.

• Excellent communication organization and stakeholder management skills with a data-driven mindset.

• Highly detail-oriented and accountable; strong analytical skills and data literacy.

• Experience with Salesforce Google Workspace Microsoft Office Suite and publishing/ORM platforms is a plus.

• Bachelors degree or equivalent experience required.

• Hybrid schedule with a minimum two days per week onsite subject to change.

When you join Reputation you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

• At Reputation were committed to building a workforce that reflects a broad range of backgrounds experiences and perspectives. We believe that diversity strengthens our team drives innovation and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally we offer a variety of benefits and perks such as:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually available day 1

• 10 paid company holidays

• 4 company paid Recharge Days which are wellness days off for the entire company

• Health dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps coaching and gym membership options

  • Carrot Fertility - Fertility & family forming maternity parenting and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program

  • Spring Health for Guardian - Virtual mental health support

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

To learn more about how we handle the personal data of applicants visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.