Client Services Manager - Peoria Civic Center
Client Services Manager - Peoria Civic Center
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Job Description
Position: Client Services Manager
Department: Operations
Reports to: Expo Manager
FLSA Status: Full-time Salary Exempt
Summary:
The Client Services Manager plans and coordinates staff activities in preparation for Expo and Exhibit Hall events including communication with clients and PCC staff to ensure event operational requirements are met. Starting salary range is $40000 and up depending on experience. Benefits: Paid Vacation Sick pay group Medical/Dental/Vision insurance Life insurance STD LTD 401k.
Essential Duties and Responsibilities:
- Communicate with clients to gather information and organize Expo (off-site) and Exhibit Hall (on-site) preparation for the event.
- Inform facility departments of client needs for the event and to ensure availability and feasibility of providing requested services.
- Coordinate labor needs and timeline requirements to all involved departments.
- Prepare written specifications for event-related tasks including seating staging dcor etc. to ensure compliance with client requirements for the event.
- Guide clients in preparation of events by interpreting and explaining contract provisions policies and procedures.
- Maintain regular communication with clients to confirm event parameters including any changes.
- Facilitate communication between clients caterers and Food & Beverage management.
- Develop parking patron traffic flow crowd control plans in cooperation with facility and event security managers.
- Prepare written post-event evaluation of activities and correction of errors.
- Serve as the Manager on Duty for the duration of the event.
- Ensure client and facility staff comply with local safety regulations during event load-in/setup the event itself and post-event teardown and cleanup.
- Additional administrative functions including scheduling and payroll within the Expo department and other Operations departments as needed.
- Other duties as assigned
Supervisory Responsibilities:
This position supervises facility staff during the event in conjunction with department leadership.
Minimum Qualifications:
- Working knowledge of the principles of event management.
- Excellent organizational planning communication and interpersonal skills.
- Ability to meet strict deadlines for billing and event execution.
- Ability to work a varied schedule according to the needs of the business. Events may be scheduled evenings weekends and holidays.
Education and / or Experience:
- Previous event management experience required.
- Bachelors degree in business hospitality or communications preferred.
Skill and Abilities:
- Professional communication skills both verbal and written required.
Computer Skills:
- Proficiency with email applications (Outlook) required
- Proficiency with MS Office (Word Excel PowerPoint) preferred.
- Experience with CAD software preferred.
Other Qualifications:
- Must have reliable transportation.
- Ability to work with limited supervision and to professionally interact with all levels of staff.
Working Conditions and Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position requires working extended and/or irregular hours including nights weekends and holidays. This position has some exposure to adverse conditions. Position requires ability to lift stoop crouch and climb. Regular lifting of up to 25 lbs. with occasional lifting of up to 50 lbs.
To Apply:
Apply via or the ASM Global Career Portal.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women Minorities Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.
Applicants that need reasonable accommodations to complete the application process may contact ASM Global Human Resources for the Peoria Civic Center at
Required Experience:
Manager
Employment Type
Full-Time
