Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full job description
GENERAL SUMMARY:
Customer Service Rep is responsible for providing excellent customer service to clients by responding to requests in an efficient accurate and effective manner.
ESSENTIAL JOB FUNCTIONS:
- Review product inventory for the purposes of accurately processing and confirming customer orders.
- Communicate product information and order updates to customers.
- Validate and process customer return requests.
- Provide support to Sales Organization to more effectively fulfill customer needs.
- Document research and follow up on customer complaints in order to facilitate an effective resolution in a timely fashion.
- Maintain accurate customer files.
- Take initiative to contribute to the positive growth of the department and organization while being a positive and motivating team player.
- Various office administration duties such as processing faxes preparation of reports etc.
- Any duties and responsibility assigned for the department
KNOWLEDGE SKILLS AND ABILITIES:
- Strong verbal and written communication skills
- Ability to prioritize and multi-task
- Strong organizational and problem-solving skills
- Must be detail oriented
- Must have moderate level computer skills in Word and Excel with the ability to use databases and ERP systems
- Must be a team player
EDUCATION AND EXPERIENCE:
- Bachelors Degree preferred
- 1-3 years call center experience required with a focus on Customer Account Management in the manufacturing industry.
Job Type: Full-timeBenefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Required Experience:
Unclear Seniority
Employment Type
Full Time
