Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Account Manager
THE ROLE
We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customers problems.
Reporting into the General Manager - VP of Sales this role Account Manager is responsible for creatively growing existing accounts finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team.
The role requires someone who has a professional background managing complex sales and competing priorities.
The successful candidate will be responsible for Opportunity Generation Project & Work Order Management Sales Order Management Organizational Interfaces Sales Support & Administration Quotation Management Order Preparation and relationship management through serving of customer accounts.
WHAT WE OFFER
We offer competitive health benefits wellness and healthcare spending accounts and a holiday package that includes the week between Christmas and New Years off. Youll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge expertise and passion to grow with the organization.
This is a temporary position (18 months) working out of our impeccably designed and furnished office. Youll mostly work from 9am to 5pm Monday to Friday with irregular or extended hours as projects demand.
THE DAY TO DAY
The successful candidate will be responsible for the following:
- Passionately hunt new business opportunities growing your funnel by connecting with your wide network of A&D CRE GCs and Project Managers.
- Act as the single point-of-contact for coordinating all dealer activities services orders and personnel for each assigned account and is responsible for account teams performance.
- Provides timely response to customers requests for products services and/or information.
- Maintain comprehensive understanding of customers needs corporate goals business practices and satisfaction/performance criteria proposing ways to enhance their space.
- Responsible for all client relations and on-going relationships with client personnel and client third parties (contractors A&D firms etc.)
- Oversee all customer projects and work orders; directs dealer team for implementation of customer orders and service requests.
- Review work plans schedules and logistics established for customers major projects.
- Oversee work of all team members including designers project managers installation managers customer representatives/project coordinators installation crews etc.
- Develop plans and product specifications either on own or through work with the design department; produces detailed accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers project managers etc.) and present these to the customer in a timely manner.
- Work with service departments to develop service contracts to present to customer when complex services are sold (design for instance) or for major projects (installation design project management)
- Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions if appropriate) client purchase orders and deposits as required.
- Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved and that both customer and dealership are satisfied.
- Prepares documents for RFP RFQ bids and tenders.
- Ensure documentation standards are maintained on all account activities with a customer first service level following processes and procedures.
- Work cooperatively with team members to achieve annual sales goals and business objectives.
- Update weekly sales forecasts for pipeline review along with account plans for growth.
- Specify product pricing product research sourcing new products and technical order information including custom requirements. Initiates the service quote requests for deliveries of small and major orders.
- Work with manufacturers to obtain lead times contracts discounts and pricing for order quotes.
- Communicate with clients regarding pricing and lead times.
- Work with manufacturers regarding changes to orders regarding product specification.
- Provide administrative support to ensure accuracy of orders and a positive customer experience as needed.
YOU BRING THE FOLLOWING
Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management project management and solid administrative skills are going to be key to the success of this role.
These are complex sales where youll manage competing priorities multiple internal and external stakeholders and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects youll have on the go at any given time will vary depending on their size and scope.
The team youll join is collaborative and successful. Your book of business will continue to grow and develop through the hard work of our Business Development team. Youll work with them to transition accounts from their desk to yours as their workload and clients needs require.
ABOUT US
Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer DIRTT Certified Construction Partner Architectural Walls and Commercial Flooring provider. We have offices in Vancouver Edmonton Winnipeg Toronto and a head office in Calgary. We prioritize people productivity and value to create more than a place to work we create a space to succeed.
Were proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team thats committed to creating exceptional spaces that inspire you to be your best.
We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customers problems.
Please apply directly to this posting. We thank all candidates for their interest; however only those selected for an interview will be contacted.
Please visit our careers page to see more job opportunities.
Required Experience:
Manager
Employment Type
Full-Time
