Billing Associate
Billing Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Circular Services:
Circular Services is the largest privately held recycling and organics service provider in the U.S. It operates over 25 facilities serving major long-term municipal and commercial contracts. The mission of Circular Services is to keep valuable materials in circulation and minimize the cost and environmental impact of landfills. The company services municipal contracts with some of the largest and fastest growing cities in the U.S. including New York City Austin San Antonio and Phoenix.
About the Role:
The Billing Associate will partner and communicate with Billing Sales Transportation and Sccounting teams. This role consists of providing excellent Customer Service by email and phone regarding daily needs and expectations. Balcones is a growing company looking for driven candidates who are ready to grow individually and professionally.
Responsibilities:
- Recycling Industry is fast paced and every day will have its new challenges. Must be able to handle efficiently and respectfully.
- Managing multiple lines of communication- in person phone email video chat
- Responding to customer emails regarding bill pay taking payment by phone updating contact/billing info change in service frequency or adding services.
- Quick Learner of company programs (CieTradeEz Shred) and customer base
- Act as a liaison between all our teams and be able to work with multiple departments
- Prorating charges (math skill required)
- Setting up new Accounts and associated billing
- Account management/ maintenance and processing any changes the customer needs
- Creating purchase orders
- Providing new customers with informational documents pertaining to new service
- Work closely with accounting to review and manage invoices
- Oversees subcontracted accounts (ticket reconciliation and billing creating credit memos as needed creating and importing invoices.) working with Accounts Payable to get sub accounts paid
- Uploading Invoices to different customer portals
- In this role being able to understand quickly what the customer needs and get it done. A driven personality and self-starter mentality will thrive in this position
Job Qualifications:
- Ability to work independently and willing to make difficult decisions
- Makes sound judgements in the absence of detailed instructions
- Excellent analytical and critical thinking skills
- Must clearly communicate directions and speak effectively
- Ability to work successfully with all levels of management employees external vendors and other business associates
- Working knowledge of Microsoft Office Suite (Excel Word Outlook OneDrive SharePoint Teams etc.)
- Ability to prioritize and take immediate action on high-priority tasks
- Experience with Cie Trade preferred
- 6 months of Customer Service Experience and dealing with Customer needs
- Recycling Industry knowledge preferred but not required
Working Conditions and Physical Requirements:
- Regularly use hands and fingers to handle or operate objects tools or controls and reach with hands and arms
- Frequently required to sit walk stand climb balance stoop squat kneel crawl speak and hear
- Must frequently lift and/or move up to 20 pounds
- Vision abilities include close distance color and peripheral vision depth perception and ability to adjust focus
- The noise level in the work environment is usually moderate
EEOC: Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.
Required Experience:
IC
Employment Type
Full-Time
