Language Services Supervisor
Language Services Supervisor
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
LANGUAGE SERVICES SUPERVISOR
1789 West Jefferson Street
Phoenix Arizona 85007
Salary: $63000.00 to $70000.00
Grade: 22
Closing Date: July 21 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Program Supervisor and will report to the Cultural Competency and Language Access Administrator. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Support the development implementation and monitoring strategies and initiatives for the Language Services department to ensure regulatory and program contract compliance. Provide guidance to internal staff and its partners regarding effective strategies and support to move towards achieving and maintaining linguistic competency in policies procedures and service delivery.
Provide leadership mentoring coaching and direct supervision of staff and team members. Directly supervise interpreters and translators to support DES DDD employees in their routine duties serving members and families. Complete Performance Appraisals authorize leave and approve ETE time cards for staff.
Lead the completion of the DDD Limited English Proficiency Report to the DES Office of Equal Opportunity. Assist with the development and submission of the Language Access Plan to include inclusion of community representatives in the development of this plan and incorporate feedback from meetings with the community into the plan.
Assist in the development and dissemination of culturally and linguistically appropriate literature/Language Access Plan in addition to maintaining linguistic competency training and monitor training compliance to enhance ability of staff and providers to provide linguistically appropriate services and comply with federal and contractual requirements.
Ensures that there are established consistent terminologies used in Spanish among the different entities AHCCCS ALTCS DES DDD. Maintain databases of complete and available translations to avoid duplication of documents.
Knowledge in:
Google Suite includes Gmail Drive Docs Sheets and Hangouts.
Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA). ADA Regulations and guidelines.
Federal requirements related to Medicaid and Managed Care Organizations state laws rules and regulations related to the Division of Developmental Disabilities and AHCCCS.
Cultural and linguistic competency principles and concepts.
Expertise in systems of care and wraparound philosophy and practice community-based services and supports with an orientation to member-driven guided and culturally relevant systems and services.
Skills In:
Microsoft Office conflict resolution coaching cross cultural.
Exceptional written and verbal communication skills.
Analyzing complex problems and identifying and implementing solutions.
Lead and supervise.
Ability to:
Work effectively with culturally diverse members staff contractors and stakeholders.
Delegate and manage multiple projects with varying levels of complexity and priority.
Flexible creative assertive and able to work in multiple task and multidisciplinary environments.
Analyze various data reports search evaluate and make decisions.
Provide leadership to groups and individuals.
Plan organize and manage time effectively.
The ideal candidate for this position will have:
Have proof of a current nationally recognized medical interpreting certification through NBCMI (National Board of Certification for Medical Interpreters) OR
CCHI (Certification Commission for Healthcare Interpreters) or a legal interpreting certification.
Experience in the field of diversity; healthcare setting and bilingual preferred.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us Joseph Deserio at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
