Application Support Specialist - Lead Analyst-80016
Application Support Specialist - Lead Analyst-80016
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Job Description
Job description:
Act as first line of contact for the production environment and provide Level1 & Level2 functional and technical support.
Coordinate with Level3 DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
Pro-actively monitor manage and improve availability and performance of the production environments and application layers to middleware and databases.
Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues performance issues and application crashes.
Ensures issues/incidents are logged in the incident management system on time with relevant details (description root cause outage downtime dependencies executive summary etc.)
Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
Contribute to projects related to updates upgrades obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
Maintain and create procedures and process documentation.
Release Maintenance and Project:
Participate in release cycles for functional validation on staging pre-production and production environments.
Release deployment post release checks follow communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
Execute and or coordinate projects like obsolescence migrations application upgrade and IV2
KEY SKILLS AND QUALIFICATIONS
EDUCATION
Master/Bachelor or degree in Computer Science or IT Systems
Minimum 8 years of Application Production Support experience (Relevant)
Minimum 8 years of Application Production Support experience (Relevant)
Excellent knowledge and experience of systems like Unix and Linux & Windows.
Excellent knowledge and experience of databases like Oracle Sybase MSSQL.
Working experience on systems based in C Java Python.
Working experience of IT tools like Dynatrace ServiceNow Autosys Jenkins Geneos Kibana.
Strong experience in scripting skills or automation like Perl and Shell
Working knowledge of file transfer protocols/tools like - CFT FTP & SFTP
Train new and existing members - to improve their knowledge and skillsets.
Excellent communication skills to review the incidents changes problems and request management procedures processes and guidelines. Able to guide teams on these and changes to come in future.
Desirable: :
Knowledge & experience working on Murex in a back-office setting would be an advantage.
Functional know-how : Forex Rates & Credits & Money markets would be an advantage.
Required Experience:
IC
Employment Type
Full Time
