IT Field Engineer
IT Field Engineer
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$ 29 - 50
1 Vacancy
Job Description
Job Description
IT Field Engineer (Silicon Valley)
This is an on-site position responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The ITFE will work as part of a team to support employees in the Silicon Valley area including local subsidiaries.
Responsibilities
Interacts in-person via telephone email IM and web interface to assist users.
Analyzes prioritizes troubleshoots and resolves technical issues including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
Support includes diagnosing and troubleshooting the companys technology including workstations mobile devices few on-prem application servers cloud applications local and network devices.
Remotely supports and installs software for all local employees regardless of employee location.
Responsible for creation tracking and resolving incidents and tasks in SolarWinds/Samanage.
Configures laptops for new hires and replaces laptops as part of the lifecycle process.
Records tracks and audits equipment using the established asset management system (Samanage) and processes including asset recovery.
Responsible for maintaining company security through established tools.
Involved in company-wide IT projects providing input and deliverables in all phases.
Follows ITIL processes for incident and problem management.
Provides IT training during onboarding and provisions assets following established best practices.
Provides relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
Takes initiative to work with other cross functional IT team members to improve the quality of service.
Remains current on technology especially mobility solutions for business needs.
Determines recommends procures and executes which products or services best fit the requesters needs within DPR standards.
Ensures quality customer service by maintaining ownership of issues until resolved including communication and root cause analysis.
Creates a positive support experience and builds strong relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with a consummately professional attitude.
Flexibility to occasionally work after hours or weekends if needed.
Troubleshoot various technical issues from level 1 to level 2.
Coordinate and track IT project deadlines and tasks.
Position Requirements
Skills
Excellent organizational and interpersonal skills.
Fundamental understanding of basic networking protocols (TCP/IP DHCP)
Able to support video conferencing and scheduling hardware/software
Experience supporting Dell/Lenovo/Microsoft workstations and peripherals
Able to support Mobile devices (iOS/Android)
Skilled in Microsoft Office 365 and supporting diverse applications
Ability to react quickly and efficiently to high pressure situations
Expert in troubleshooting and root cause analysis
Team player accepts & seeks feedback
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees customers and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Experience with Meraki a plus
Experience with Microsoft Teams a plus
Experience with Poly VC / VOIP a plus
Experience with Microsoft Intune a plus
Experience with Autopilot a plus.
Experience with low voltage.
Education
AA degree in Computer Science or related field preferred or equivalent related work experience
ITIL Foundation certification preferred
CompTIA A and Network preferred
ECMS (Meraki) a plus
Experience
4 years experience in Technical Support role
AEC industry experience a plus
Work Conditions
On-site position. No remote or hybrid option.
Primarily based in Silicon Valley office.
This position is hourly. Overtime by approval only.
40 hours a week
Ability to lift 50 lbs.
Anticipated starting pay range:
$29.58- $50.71Nothing is more important than your health and wellness. DPR offers a variety of medical dental vision and wellness benefits to keep you healthy. Read more about eligibility and available benefits programs
for skilled craft and labor or experienced professionals and recent graduates.
DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.
Employment Type
Full-Time
Key Skills
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