Operations Manager, Rooms

Why work for Us

At Peregrine Hospitality we believe that exceptional experiences are created by passionate and talented people. By joining our Team you become part of a culture that values excellence innovation and genuine hospitality.

Job Summary

The Operations Manager Rooms Division will assists in managing the execution of all operations in the rooms area departments (e.g. Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Essential Functions
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to impact need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence energy and enthusiasm.
Assists employees in understanding guests ever-changing needs and expectations and exceeding them.
Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office/Housekeeping).
Follows property specific efforts and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties as assigned to meet business needs.

Skills and Abilities

• Understand the mission vision and goals of the resort.
• Must possess excellent communication follow-up and organizational skills.
• Sets high personal performance standards.
• Must be proactive and have a creative positive and focused vision.
• Maintaining confidentiality and sensitive information is a must.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read comprehend and write instructions correspondence reports and memos.
• Ability to communicate verbally and electronically with guests management co-workers.
• Ability to effectively present information to associates management guests members marina tenants and the public in one-on-one and group situations.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to understand guest service needs.

Job Qualifications/Requirements

Education: Bachelors degree is required or an equivalent combination of education and experience.

Experience: Minimum 1 years of Resort/Hotel Management Experience. Marriott experience is a plus.

Additional: Will be required to work flexible scheduled shifts based on business needs to include days nights weekends and holidays.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to bend and twist push and pull stoop and kneel
• Ascend and descend a ladder

Annual Salary $60000 plus bonus eligibility based on performance

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

I acknowledge that I have received read and understood the job description. I understand the responsibilities duties and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the companys needs.

Required Experience:

Manager