Content Success Lead

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Manage a team of 10 in Morocco and Tunisia
• Be responsible for onboarding Partners excellently into our app ensuring they are ready to operate with us from the first day
• Lead app content quality and ensure high-level content on our marketplace
• Be the main point of contact and manage the relationship between the local Glovo teams (Sales Account Management Brands) and the content provider
• Monitor the performance metrics on the Activation Funnel and the Partners early lifecycle in our App (executing with speed quality and controlling budget)
• Coordinate content-related projects with other departments and the provider
• Optimize existing processes for improving speed quality and efficiency in the country by coming up with and implementing creative and scalable solutions
• Track control and report Invoicing and working hours of providers find ways to keep the costs lean through accurate forecasting
• Manage requests from internal and external stakeholders and ensure they are processed within the agreed SLAs and quality standards
• Train coach assist supervise evaluate and provide feedback to the team ensuring we provide the highest quality to stakeholders
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Experience in managing operational teams
• Strong stakeholder management and communication skills: you will be the main point of contact for all commercial teams in Morocco and Tunisia
• Strategic customer focus
• Strong analytical skills with a track record of exceeding targets in fast-paced environments. Excel skills are required.
• Excellent French English & Arabic
• Determination and hands-on attitude get ready to take the lead when we need to get things done. No job is too big or too small
• Ability to motivate and communicate with others at all levels
• Being a problem solver data-driven with an analytical approach
• An empathetic inclusive and curious attitude
• Experience using Excel
• Salesforce experience is a big bonus

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!