Lifecycle Ticket Administrator - (3 months Fixed Term Contract)
Lifecycle Ticket Administrator - (3 months Fixed Term Contract)
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Job Description
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
Your Mission
As a Lifecycle Ticket Administrator within our lifecycle team you will be delivering exceptional support and customer service driven by Service Level Agreements (SLAs). This will be achieved through engaging with business partners customers and internal stakeholders all captured through the ticket management system.
What youll be doing
- Process monitor and update Lifecycle Tickets in the internal system
- Act as a liaison between customers and suppliers
- Own and track issues through to resolution following up at set intervals
- Escalate problems as needed and assist users via phone email or face-to-face
- Manage email requests engaging the appropriate teams for timely responses
- Build and maintain relationships with customers and suppliers
- Record all tickets (requests incidents problems) in the logging system
- Liaise with suppliers for deliveries returns and collections
- Support colleagues tickets during absences and help meet team KPIs
- Monitor stock levels and provide updates on shortages
- Update the internal knowledge base with resolution details
What experience we think youll need
- Proven customer service experience.
- Exceptional verbal and written communication skills.
- Experience with software hardware and applications.
- Strong problem-solving abilities with root cause identification.
- Proficient in Office products.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong personal organisation and planning skills.
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Required Experience:
Unclear Seniority
Employment Type
Contract
