Customer Service Specialist (f/m/d)
Customer Service Specialist (f/m/d)
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Do you want to make a delicious difference
As our Customer Service Specialist you will take full ownership of the entire customer order process from confirmation to coordination with the supply chain team and final closure. In addition youll actively identify opportunities to improve efficiency contribute to process improvements and track key performance indicators.
A Taste of What to Expect
- Take full ownership of end-to-end customer order processes: from order confirmation through coordination with the supply chain team to final order closure
- Handle order-related issues including modifications delays complaints and escalations ensuring timely and effective resolution
- Respond promptly and professionally to customer inquiries via phone email or chat regarding products availability order status and delivery
- Prepare and maintain accurate order documentation to support invoice creation and dispatch to customers
- Identify opportunities to improve operational efficiency and actively contribute to continuous process improvements
- Develop track and analyze key performance indicators (KPIs) such as response time resolution rate and customer satisfaction
The Perfect Recipe of Skills & Experience
- You bring 3 years of hands-on experience in a similar role and know how to navigate operational processes with confidence
- You have a proactive mindset and a high level of personal accountability
- You enjoy working with data uncovering patterns and using insights to improve performance
- High level of accountability and a strong sense of ownership
- You keep things running smoothly stay on top of details and bring clarity to complexity
- With a strong service mindset and excellent communication skills you collaborate well across teams and stay focused on solutions
- Proficiency in ERP systems and/or Microsoft Excel are an advantage
- Fluency in German and English both written and spoken
A Sweet Package
- Healthy Delicious Meals: Fresh subsidised daily lunches along with unlimited snacks and drinks to keep you energised
- Generous Vacation Time: 30 days of paid holiday each year to recharge and pursue your personal passions
- Work-Life Flexibility: Flexible working hours and a flat-hierarchy environment where collaboration and open communication thrive
- Supporting Healthy Lifestyle: Discount to Urban Sports Club so you can stay active and fit
- Team-Building Events: Strengthen connections and foster a positive team dynamic
- Sensory Experiences: Evaluate and contribute to the flavour colour and aroma of both current and future recipes
- Chocolate Every. Single. Day: Because who wouldnt want to indulge in delicious chocolate every single day
About us
We produce all-natural cocoa-free innovations without compromising on taste quality and sustainability to preserve the Earth for our children.
We are on a constant journey of discovery and driving meaningful impact. Through collaboration and shared success we empower our team to take bold action and make a difference. Every role is designed with purpose where together ideas flourish opportunities expand and boundaries are pushed. Joining our team is a step toward to protecting the planet we love.
As an equal-opportunity employer we are committed to fostering diversity and inclusion starting from evaluating all applications fairly. We encourage applicants from all backgrounds and abilities to apply.
We are on a constant journey of discovery and driving meaningful impact. Through collaboration and shared success we empower our team to take bold action and make a difference. Every role is designed with purpose where together ideas flourish opportunities expand and boundaries are pushed. Joining our team is a step toward to protecting the planet we love.
As an equal-opportunity employer we are committed to fostering diversity and inclusion starting from evaluating all applications fairly. We encourage applicants from all backgrounds and abilities to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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