Guest Service Agent
Guest Service Agent
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Job Alert
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$ 25 - 35
1 Vacancy
Job Description
Want to be part of a feminist organisation working toward a future of gender equality YWCA Australia is currently seekingCasual Guest Service Agentsto join ourprofit-for-purpose Song Hotel teamin Sydney!
- Location: Surry Hills Sydney Gadigal Land
- Contract: Casual multiple positions available
- Salary: Hospitality Award Level 2 Front Office Grade 1 $25.85* 25% casual loading Super
* Hourly rate will be dependent on age of successful candidates
About YWCA Australia
For over 140 years we have been working at the forefront of gender equality through our housing community programs and purpose is making young womens leadership and womens housing our priority for gender equity in Australia. Learn more about us here.
About the Song Hotel
Nestled on the edge of Hyde Park in the heart of Sydneys CBD Song Hotel Sydney is a 4-star hotel offering more than just comfortable accommodation. As Australias first profit-for-purpose hotel 25 cents from every dollar you spend supportsYWCA Australiasprograms empowering women across the nation.
About this opportunity
Kickstart your career in the travel industry with this exciting opportunity!
As part of a dynamic team youll work across a rotating roster - including weekends and public holidays - while taking on key responsibilities that support exceptional guest experiences.
In this role you will:
- Deliver a warm and professional welcome to guests ensuring smooth and efficient check-in and check-out experiences.
- Manage reservations payments and guest enquiries across various communication channels with accuracy and care.
- Collaborate effectively with internal teams to coordinate group bookings and meet individual guest needs.
- Support daily operational tasks including audits shift checklists and seamless coordination with housekeeping and reception teams.
- Uphold guest safety and satisfaction by promptly addressing complaints and adhering to emergency protocols and WH&S procedures.
About You
The ideal candidate will have:
- At least 1 year of experience in hotel front office or reservations
- Exceptional customer service and communication skills
- A professional friendly and approachable attitude
- Proficiency in Microsoft Office and Hotel Property Management Systems
- A flexible team-oriented approach to dynamic hotel operations
Dont meet every single requirement At YWCA Australia we are dedicated to building a diverse inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly we encourage you to apply anyway.
Questions
If you have questions about this opportunity please contact Hotel Manager via .
How To Apply
Ready to join a team that makes a difference We want to hear from you!
Submit your resume and a cover letter outlining why you are the ideal candidate for this role!
Applications close at the end of the day on10 August 2025.
Were excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration as the role may close before the advertised deadline.
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
Please note that preferred candidates must hold or be willing to obtain a valid National Police Check and complete a medical declaration.
Required Experience:
Unclear Seniority
Employment Type
Gig
