BCSO Control Room Operator
BCSO Control Room Operator
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Job Description
Purpose of the position:
This position is responsible for performing a variety of duties pertaining to the safety and security of the officers inmates and facilities of the County Court House and Detention Center including monitoring security cameras for emergencies and reporting situations to the on-duty supervisor.
Minimum Education Training and/or Experience (required at time of hire): High School diploma or equivalent and three (3) years of experience in a criminal justice or emergency services field; or an equivalent combination of education and experience.
Essential Functions of the position:
- Monitoring security cameras in the Detention Facility and Court House to identify and address any emergency situations of possible issues that arise and allowing access to the facilities when needed.
- Responsible for receiving radio and telephone messages answering public calls and transferring calls to appropriate staff relaying messages to appropriate staff.
- Receives calls and dispatches appropriate personnel in accordance with established procedures
- Operates a computer terminal connected to the Jail Management software and communicates the allowable information as appropriate.
- Responsible for egress and access doors for the facility as requested or necessary.
- Provides information to public as allowed by policy and state law as requested.
- Performs other related duties as assigned.
Knowledge Skills Abilities:
- Knowledge of local laws ordinances and the North Carolina General Statutes pertaining to the commitment and confinement of inmates.
- Ability to use considerable tact and firmness in obtaining information from distressed persons.
- Ability to exercise independent judgment and initiative in receiving messages responding to emergency situations and dispatching calls.
- Working knowledge of the geographical layout of the Detention Facility and the general work flow of both foot traffic and vehicle traffic in and around the facility.
- Working knowledge of the operation of two-way radio equipment and related Federal Communication Commission regulations.
- Knowledge of practices and procedures involved in inmate management.
- Some knowledge of the operation and location of law enforcement units.
- Skill in the operation of two-way radio equipment.
- Ability to exercise sound judgment in emergency situations.
- Ability to speak clearly distinctly and politely.
- Ability to deal tactfully and courteously with the public.
- Ability to maintain simple but effective files records and reports.
- Ability to establish and maintain effective working relationships as necessitated by work assignments.
- Ability to maintain courteous and tactful relationships with families of inmates attorneys ministers and other persons concerned with the welfare of individual inmates.
- Ability to take prompt and effective action during detention facility emergencies.
In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected classes. In addition the County expressly prohibits any form of workplace harassment or discrimination.
Employment Type
Full-Time
