Technical Program Manager
Technical Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Role -Technical Program Manager
Location - Mississauga ON (Hybrid 3 days in a week)
Key Responsibilities
- Lead end-to-end program delivery with a mix of Pega and non-Pega components ensuring alignment with business objectives.
- Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
- Collaborate with Pega developers and architects to plan and execute development and integration efforts.
- Drive sprint planning execution and retrospectives using Agile methodologies (Scrum or SAFe preferred).
- Track program milestones risks dependencies and overall delivery health.
- Ensure all deliverables meet quality standards and regulatory/compliance requirements.
- Manage stakeholder communications and provide regular updates on program progress and issues.
- Work closely with QA teams to ensure testing strategies and results align with expectations.
- Coordinate UAT and production deployment planning.
- Drive continuous improvement in processes delivery methodologies and team collaboration.
Required Skills and Experience
- 10 years of overall IT experience with at least 3 years in a Program role.
- Exposure to Pega projects with a solid understanding of case management decisioning and rules.
- Proven experience managing cross-functional technical teams and large-scale enterprise programs.
- Strong understanding of Agile/Scrum methodologies and associated tools (e.g. Jira Confluence).
- Excellent communication stakeholder management and conflict-resolution skills.
- PMP CSM or SAFe certification is a plus.
Preferred Qualifications
- Prior experience delivering digital transformation or automation initiatives using Pega.
- Background in BFSI domains is a plus.
- Hands-on understanding of Pega applications like Customer Service Sales Automation or Smart Dispute is desirable.
Employment Type
Full-time
