Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis treatment and follow-up care empowering healthcare providers worldwide.
Job Title: Customer Account Lifecycle Analyst
Location: Malvern PA 19355
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Shift Timings: 08:00am-5:00pm (M-F)
Job Description:
Your Role:
-
You will own the order-to-invoice relationship with external customers for asset service contract and T&M events.
-
You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation PowerBI and Winshuttle
-
You will build relationships with internal customers such as Sales Reps Regional Service Managers; Performance Controlling to effectively manage assigned territory.
-
You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
-
You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
-
You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
Your Expertise:
-
We will consider all levels of experience (BS/BA in business or related field preferred)
-
Experience with process improvement digitalization project management or similar functions.
-
Analytical skills with ability to apply problem solving techniques creativity and critical thinking to drive continuous improvement
-
Understanding of basic accounting and finance principles.
-
Ability to work with business analytics tools conduct data analysis and recommend solutions
-
Proficient with MS Office tools (Excel required; PowerApps preferred)
-
Strong interpersonal skills and ability to communicate and work with all organizational levels
-
Strong change management capabilities
Experience:
Knowledge:
-
Deep professional know-how and experience in one Sub Job Family.
-
Masters domain. Transfers and applies know-how to / in various contexts.
-
Solid professional judgment and problem solving competence.
-
Improves existing processes and approaches
5 must-have skills for this position:
-
Background in accounting or finance.
-
Ability to learn quickly and adapt to processes.
-
Proactive in identifying issues and solutions.
-
Understanding complex processes and issues with a lot of training and learning material.
-
Networking and collaboration skills experience working with large teams and consistent volume.
-
Analytical skills for root cause analysis.
What are your nice-to-have skills for this position:
Additional Information:
TekWissen Group is an equal opportunity employer supporting workforce diversity.