Front Office Assistant Manager (HOD)
Front Office Assistant Manager (HOD)
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Job Description
Company Overview:
Kish Hospitality Consultant is a leading consultancy in the hospitality sector known for providing comprehensive solutions that enhance the operational efficiency and customer experience of hospitality businesses. Our mission is to deliver exceptional value through innovative practices and superior service fostering a culture of excellence integrity and collaboration. We are looking for a dedicated and detail-oriented Front Office Assistant Manager to join our team and contribute to our client s success in the hospitality industry.
Role Responsibilities:
- Assist the Front Office Manager in overseeing daily operations of the front office.
- Supervise and train front office staff to ensure excellent customer service.
- Manage guest check-in and check-out procedures to ensure a smooth process.
- Address guest inquiries and resolve complaints in a timely and professional manner.
- Maintain accurate records of guest accounts and transactions.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Prepare reports on front office operations and prepare recommendations for improvement.
- Implement front office policies and procedures for staff compliance.
- Assist in budget and forecasting operations for the front office.
- Monitor and analyze front office performance metrics.
- Assist in managing staff schedules and coverage for the front office.
- Ensure adherence to health and safety policies within the front office area.
- Provide training and support to new employees in their roles.
- Participate in regular staff meetings and training sessions.
- Foster a positive and collaborative work environment among front office staff.
Qualifications:
- Proven experience as a front desk manager or assistant manager in the hospitality industry.
- Strong knowledge of front office operations and guest service standards.
- Excellent leadership skills with the ability to motivate and manage a team.
- Outstanding communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using hotel management software and MS Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and maintain professionalism.
- Knowledge of budgeting and financial management in hospitality.
- Flexibility to work various shifts including weekends and holidays.
- Bachelor s degree in hospitality management or a related field is preferred.
- Minimum 10 years of experience in front office operations.
- High level of customer service orientation.
- Fluency in English; additional languages are a plus.
- Strong organizational skills and adaptability.
- Commitment to continuous improvement in services rendered.
problem-solving,time management,problem solving,financial management,communication,customer service,budgeting,communication skills,interpersonal skills,office operations,multitasking,hotel management software,front office operations,organizational skills,guest service standards,hospitality management,team leadership,ms office suite,adaptability,attention to detail,front office,leadership,budget management
Employment Type
Full Time
