Hospitality Worker
Hospitality Worker
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Hospitality Professional- All rounder will work closely with the Night Manager ensuring the efficient running of the hotel during the night shift.
This role is overnight 7:30pm to 6am this role encompasses various duties
- Assists guests with request and/or complaints
- May handle check-ins/check-outs
- Assist in maintaining the cleanliness and organization of lobby and Restaurant and Bar areas (will work closely with the F&B manager as well.)
- Provides security assistance in the hotel and front entrance area during night shift. (I.e. from 7:30pm - 6am).
- Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
- May compute bill collect payments and makes change for guests as well as doing Night Audit functions
- Assist with any overnight room service requests ie Food & Drinks
- Clean and rest the Lobby and Barrel & Co Bar and grill
- May post charges to Opera guest accounts
- Complete department/shift checklists and/or reports for relevant shifts.
- Maintain a neat clean and well-groomed appearance.
- Performs other related duties as assigned.
Additional Information :
For thsi role we need
- Excellent communication skills both verbal and written.
- Strong organisational abilities and attention to detail.
- Ability to learn how to use online systems from Opera Cloud to various online tools.
- Adaptable to changing priorities and able to juggle multiple tasks.
- Strong analytical and problem-solving skills.
- Excellent organisational and time management skills.
- Exceptional customer service skills and the ability to anticipate consumer behavior.
40 Hours per week
Only shortlisted applicants will be contacted.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time