Applicant - GDS
Applicant - GDS
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle travel-related service requests through inbound/outbound voice communication.
- Use Amadeus GDS (Cryptic platform) to manage airline bookings issue/reissue tickets and process exchanges and refunds.
- Assist with flight cancellations fare recalculations and itinerary modifications based on customer needs.
- Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
- Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
- Maintain process quality and SLAs while delivering exceptional customer service.
Additional Information :
- Voluntary/involuntary exchanges
- Refund processing
- Excellent verbal and written communication skills.
- Flexible to work in rotational shifts including night shifts weekends and public holidays.
- Strong problem-solving skills and ability to work in a team-oriented environment.
- Work Experince 18 months travel background
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
