- Expertly manage a portfolio of accounts developing relationships managing stakeholders and identifying advocates
- Coordinate a swift and smooth onboarding implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organize monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for product marketing and other internal teams to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practice within portfolio to improve processes and prioritise activities
Qualifications :
- Experience in another Customer Success/Account Management or equivalent role in a fintech banking or payments environment
- Fluent in European languages is a plus
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time