Client Support Specialist
Client Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Client Support Specialist your focus will be to operate as a liaison between the client sales account executive internal client care and will consist of sales service-related activities. You will be the subject matter expert for all BIS products services and systems and you will report to the Senior Manager of Sales.
Main responsabilities:
- Sales & Business Development Support Support pre-sales activities renewals upsell opportunities territory planning and client proposals.
- Implementation & Account Management Oversee BIQ products API integrations BIS platforms credentialing data contributions and subcode maintenance.
- Customer Engagement & Relationship Management Monitor contract usage trends administer client surveys conduct outreach for Experian communications and support account executives.
- Billing & Financial Processing Handle billing requests credit/debit adjustments invoice inquiries and custom Vol/Rev requests.
- Internal & External Coordination Manage documentation collaborate across departments ensure successful project completion and resolve client technical needs.
- Product Innovation & Solutions Identify new product needs coordinate demonstrations and support implementation as outlined in agreements.
Qualifications :
- Sales support experience
- Customer Service experience
- Experience following a clear process for outreach using different methods (cold calling cold emailing)
- High School Diploma
- Advanced English skills
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
This is a remote position.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
