Description| ESSENTIAL FUNCTIONS: | |
| Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs. |
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| In accordance with N.J.A.C 19:451.11(c)(2) any individual employed in this position must sign an acknowledgement of these regulatory requirements prior to being employed in the Surveillance Department. Supervises and trains Surveillance Officers according to standard operating procedures. Observes and records any irregular activities as required. Recommends policy changes to the Surveillance Director. Completes special assignments for upper management as requested. Participates in the supervision operation and/or support of Caesars multi-casino Bad Beat system. |
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| EDUCATION/SKILLS/EXPERIENCE: |
| A broad knowledge of games and casino rules procedures and administration. Knowledge of the laws and regulations affecting the casino industry. Familiar with camera equipment and those methods of operation and recording as required. Must know those methods of cheating games and other related activities. Must be able to identify those cheating methods and other irregular activities. |
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| DISCLAIMER: |
| This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
Starting Salary $60000.00
Required Experience:
Manager
Supervisor Surveillance Shift- Full Time (Caesars Atlantic City)
