Assistant Front Office Manager | HOTEL DU PONT
Assistant Front Office Manager | HOTEL DU PONT
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
- Assist in managing all aspects of the Front Office including Front Desk Guest Services and Bell/Valet operations
- Lead and motivate a team of associates to deliver exceptional anticipatory service
- Resolve guest issues with professionalism and a commitment to guest satisfaction
- Ensure operational procedures and brand standards are followed consistently
- Oversee training scheduling and performance development for Front Office associates
- Support communication across departments to ensure smooth guest experiences and issue resolution
- Act as Manager on Duty (MOD) as needed representing hotel leadership
Who You Are:
- You have at least 23 years of front desk or guest services leadership experience preferably in a luxury or boutique hotel
- Youre a natural leader who thrives in guest-facing roles and finds joy in creating a welcoming environment
- Youre organized dependable and able to think on your feet in high-pressure situations
- Youre tech-savvy with experience in hotel PMS systems (e.g. Opera or similar)
- You take ownership and pride in every shift empowering your team and elevating the guest experience
Why Youre Here:
You understand that the Front Office is the heart of the guest journeyand youre passionate about making that experience extraordinary. Youre here because hospitality is more than a job; its your craft. At HOTEL DU PONT youll help lead a team thats redefining service excellence in one of the countrys most iconic hotels.
Required Experience:
IC
Employment Type
Full-Time
