English-speaking Customer Support
English-speaking Customer Support
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Job Description
Location: On-site
Full-time Rotational Shifts
Key Responsibilities:
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Handle inbound and outbound customer interactions in English via phone email and live chat.
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Assist with general banking and payment queries including transaction issues account access and payment processing.
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Manage and resolve complaints ensuring fair outcomes and customer satisfaction.
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Support vulnerable customers with empathy care and adherence to internal escalation protocols.
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Investigate and resolve fraud and dispute claims in line with Visa and Mastercard scheme rules.
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Accurately document all interactions case notes and follow-ups in the CRM system.
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Collaborate with internal fraud compliance and operations teams when needed.
Requirements:
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Fluent English speaker (-C2 level).
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Minimum 5 months experience in:
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General banking or payments support.
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Handling fraud disputes or chargebacks (Mastercard or Visa rules).
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Complaint resolution and/or support for vulnerable customers.
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Knowledge of financial regulations fraud prevention best practices and consumer protection policies is a strong advantage.
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Strong attention to detail and investigative skills.
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Excellent communication de-escalation and problem-solving abilities.
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Ability to work in shifts (including evenings/weekends depending on the project).
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EU citizenship or valid EU work permit required
Employment Type
Full Time
