Customer Service Representative Global Retailer
Customer Service Representative Global Retailer
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Job Description
Customer Service Representative (German speaking) Global Retailer
Hybrid in Portugal
Experience the power of a game changing career
Are you looking for whats next Join a global technology and services leader that powers the brands of the future. We help well known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. We are proud to be recognised with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.
If you are looking to grow and be inspired this role as a Customer Advisor in Portugal (hybrid) will allow you to support a leading global retailer ensuring high standards in quality efficiency and customer journey improvement.
What you will do in this role
Assist customers with a wide range of inquiries from simple requests like store opening hours to more complex complaints
Focus on delivering first class customer service and resolving issues with empathy
Strive to meet key goals such as customer satisfaction and quality standards
Provide accurate valid and complete information using the right tools and processes
Your qualifications
High level of German (written and spoken) and fluent in English (B2)
Excellent communication skills with empathy and team spirit
Availability for rotating schedules
A positive attitude and a genuine desire to provide outstanding service
Analytical mindset with the ability to anticipate problems and propose solutions
(Even if you do not check every box we encourage you to apply. We will do our best to match you with the right opportunity.)
Whats in it for you
Full time with indefinite contracts (negotiable depending on experience and client needs)
Competitive salary and performance bonus
Hybrid work model in Portugal
Bring a friend (referral) bonus opportunities
Fully paid training on the project and tools you will use
Career development programs specialised courses and language classes
Eligibility
In accordance with Portuguese law only applicants legally authorised to work in Portugal will be considered.
If this sounds like the next step in your career apply today and join a global team delivering outstanding customer experiences every day!
Employment Type
Full Time
