Grocery Technology Vendor Account Manager, Grocery Technology Vendor Account Management
Grocery Technology Vendor Account Manager, Grocery Technology Vendor Account Management
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Job Description
Join Amazons Worldwide Grocery division as a Program Manager and help transform how Whole Foods Market and Amazon Fresh manage critical technology vendor relationships! In this exciting role youll work with a dynamic team that oversees a grocery technology vendor portfolio driving improvements in vendor service delivery and operational efficiency.
Key job responsibilities
Support the management of vendor relationships and assist with tracking service delivery metrics
Implement and maintain vendor account strategies developed by senior team members
Monitor and report on vendor SLA performance and compliance
Assist in developing and maintaining Standard Operating Procedures (SOPs)
Track and document vendor issues and escalations Prepare regular performance reports and business reviews
Collaborate with cross-functional teams to resolve operational challenges
Support process improvement initiatives
Help maintain vendor documentation and playbooks
Assist with vendor communication and relationship management
A day in the life
Our team serves Amazons grocery stores ensuring customers are delighted with smooth checkout experiences on every trip to the store.
On a typical day you will:
Monitor and analyze vendor performance metrics focusing on SLA attainment
Collaborate with cross-functional teams to identify areas for improvement
Maintain and update vendor documentation including SOPs for various support scenarios
Regularly review performance metrics and operational challenges with vendors
Prepare business reviews
Maintain visibility and accountability in vendor support processes
This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazons grocery store technology infrastructure.
About the team
Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems reliable infrastructure and dedicated support. Leveraging our physical retail expertise we provide technology solutions and services that optimize operations and create value for all stakeholders.
Adaptability. We embrace change staying agile and resilient as we innovate and grow.
Empathy. We assume positive intent and honor diverse experiences and perspectives.
Be Bold. We champion new ideas and challenge the status quo.
Excellence. We deliver efficiently without compromising quality.
Respect. We respect and value every voice from customers to colleagues to partners.
Collaboration. We succeed together actively sharing knowledge and engaging stakeholders.
- 2 years of program or project management experience
- Bachelors degree or equivalent
- Excellent written and verbal communication skills
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience with basic data analysis reporting and interpretation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Support the management of vendor relationships and assist with tracking service delivery metrics
Implement and maintain vendor account strategies developed by senior team members
Monitor and report on vendor SLA performance and compliance
Assist in developing and maintaining Standard Operating Procedures (SOPs)
Track and document vendor issues and escalations Prepare regular performance reports and business reviews
Collaborate with cross-functional teams to resolve operational challenges
Support process improvement initiatives
Help maintain vendor documentation and playbooks
Assist with vendor communication and relationship management
A day in the life
Our team serves Amazons grocery stores ensuring customers are delighted with smooth checkout experiences on every trip to the store.
On a typical day you will:
Monitor and analyze vendor performance metrics focusing on SLA attainment
Collaborate with cross-functional teams to identify areas for improvement
Maintain and update vendor documentation including SOPs for various support scenarios
Regularly review performance metrics and operational challenges with vendors
Prepare business reviews
Maintain visibility and accountability in vendor support processes
This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazons grocery store technology infrastructure.
About the team
Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems reliable infrastructure and dedicated support. Leveraging our physical retail expertise we provide technology solutions and services that optimize operations and create value for all stakeholders.
Adaptability. We embrace change staying agile and resilient as we innovate and grow.
Empathy. We assume positive intent and honor diverse experiences and perspectives.
Be Bold. We champion new ideas and challenge the status quo.
Excellence. We deliver efficiently without compromising quality.
Respect. We respect and value every voice from customers to colleagues to partners.
Collaboration. We succeed together actively sharing knowledge and engaging stakeholders.
- 2 years of program or project management experience
- Bachelors degree or equivalent
- Excellent written and verbal communication skills
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience with basic data analysis reporting and interpretation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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