Internal Communications Data Analyst

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Job Description

Job Description: Reports to the Director of Internal Communications MUSC Health System. Analyzes internal communications data and annual people survey / engagement data.

Job Responsibilities:

30% - Coordinates and serves as the point person for mapping for the annual people survey under the oversight of the Director of Internal Communications.
Success Criteria:

• Takes an HRIS file representing the reporting structures of the entire enterprise at a moment in time each year and edits work unit names and numbers to map to work unit names and numbers from the previous years survey.
• Collaborates with the Director of Internal Communications and the Internal Communications Consultant to prepare the file in a standard format.
• Collaborates with the University and College of Medicine mappers to combine HRIS files and submit to Press Ganey by the deadline provided by Press Ganey.
• Ensures all demographic columns are populated accurately across over 20K people for the health system.
• Creates a hierarchy participant file that is then broken apart and provided to several hundred leaders across the health system so they can validate their mapping.
• Makes appropriate edits according to mapping guidelines and again collaborates with the University mappers to submit edits to Press Ganey by the due date.

10% - Assists the Director of Internal Communications with the survey design.
Success Criteria:

• Reviews the survey design document annually to ensure accuracy of items and their routing.
• Ensures any changes to survey design are approved by Team SC and Presidents Council.
• Tests survey routing for 10 profile types to ensure surveys branching logic is operating as expected.
• Approves survey design by due date to ensure the timely administration of the survey.

30% - Analyzes data from the annual people survey and provides reports to health system leaders.
Success Criteria:

• Reviews people survey data for accuracy based on mapping submitted to Press Ganey prior to survey administration.
• Prepares trended reports in Power BI with People Survey data so we can trend division unit and itemlevel data beyond the two years PG gives us in their portal.
• Serves as one of the data experts for all People Survey data.
• Prepares ad-hoc reports from the people data.
• Utilizes Microsoft Copilot to analyze comments from people survey and provides scrubbed and themed comment reports to various levels of leadership.
• Prepares reports filtered by ICCE and Health System Division.
• Coordinates the Executive Overviews for the Health System and each Division.
• Provides the Performance Excellence Team with the scores for various metrics in the templated leader goals each year.

30% - Prepares data reports and provides data analysis for the Internal Communications Team.
Success Criteria:

• Assists the Health Internal Communications Department in making data driven decisions to enhance communication methods and support decision making.
• Presents readership metrics to the Internal Communications Team for each newsletter (15 newsletters per week) allowing the communications team to continually make data driven improvements to their communications.
• Provide communication analytics to the Internal Comms Team to include in presentations to senior leaders QAPI presentations etc.
• Assists the Internal Communications Director with analyzing reports from our email platform to make data-driven decisions regarding communication strategies and content placement.
• Assist the Internal Communications Director with maintaining the Internal Comms database by tracking and documenting when and where articles are placed across a multi-channeled platform so communication requests can be closed in a timely manner.
• Monitors the usage of campaigns in our newsletter platform across all channels and provides reports for communication effectiveness.
• Monitors the people data feed from OurDay to our newsletter platform and adjusts saved search criteria when needed.

Additional Job Description

Minimum Requirements: Bachelors Degree or equivalent and 3 years of experience.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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