Enterprise Implementation Manager
Enterprise Implementation Manager
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Job Description
About Autura
AtAuturawererevolutionizing the towing and recovery industry withcutting-edgesoftware that makes a real difference for our customers. From towing service providers to local governments our toolslike Towing Management Systems ARIES Dispatch and Impound solutionsare designed to simplify operations boost safety and drive success. JoiningAuturameans being part of a teamthatspassionate about innovation collaboration and making the world a little safer and smarter every day. Ready to help us pave the way
About the Role
As an Implementation Manager on the Professional Services team you will be responsible for leading the successful implementation of Auturas Towing Management System (TMS) software for a diverse customer base including government/municipality clients and towing & recovery businesses. You will serve as the primary point of contact throughout the onboarding journey ensuring a seamless transition from sales to go-live and beyond.
This role requires a blend of technical acumen project management expertise and exceptional communication skills to drive customer success and product adoption.
What Youll Be Doing
- Lead end-to-end implementation projects for new and upgrading customers ensuring timely and successful deployment of Auturas TMS solutions.
- Conduct discovery sessions to understand customer operations define success criteria and tailor implementation plans accordingly.
- Set clear expectations with customers and internal stakeholders regarding timelines responsibilities and escalation paths.
- Coordinate cross-functional collaboration between product support and customer teams to ensure alignment and transparency.
- Deliver training sessions and empower customers to use the system autonomously following best practices and implementation roadmaps.
- Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success.
- Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience.
- Most implementations are conducted remotely but occasional travel (up to 20%) may be required for key customer engagements primarily for on-site training and go-live support.
About You
- 3 years of experience in software implementation customer success or technical project management preferably in a SaaS environment.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail and a proactive mindset.
- You leverage AI tools to boost productivity and enhance customer experiences driving continuous improvement.
- Comfortable working in a fast-paced distributed work environment.
- Passionate about customers problem-solving and continuous improvement.
- Strong understanding of TMS or similar operational software platforms is a plus.
Benefits & Culture
- Competitive salary and annual performance reviews
- Option for 100% fully paid benefits package including health dental vision
- 401(k) with a matching company contribution
- Open Paid Time Off
- 100% Remote work
- A culture that values transparency innovation and growth
Equal Opportunity Employer
Autura is dedicated to creating an equitable inclusive and supportive work environment. We welcome people of all backgrounds experiences and perspectives to join our team and help shape the future of towing technology.
Total compensation also includes a competitive benefits package and annual bonus. A salary offer will bedeterminedby several factors including experience skill level education internal pay equity and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.
Required Experience:
Manager
Employment Type
Full Time
