Customer Service Rep
Customer Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility operates the National Enterprise and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
We have an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This full time role would be located at the St Pete/Clearwater International Airport.
14700 Terminal Blvd
Clearwater FL 33762
Compensation: $20/hour based on a 40 hour work week
Schedule: Thursday-Monday 12pm-8:00pm. Off Tuesdays and Wednesdays.
We offer:
- Paid time off
- Employee discounts
- 40 hour per week consistent work schedule
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Retirement savings plan including 401k with matching profit sharing
- Training and development
Responsibilities
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services which includes offering optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of customer service or sales experience in retail guest services or administrative support
- Must have a valid drivers license with no more than 2 moving violations in the last 3 years.
- No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work at a location that is open 7 days per week and includes weekends weeknights and holidays
Employment Type
Full-Time
