IT Support Officer
IT Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Enjoy true work life balance with hybrid flexibility
- Provide IT helpdesk and onsite support nationally
- Additional Benefit of a #ME Day (Paid day off once a month)
About Umwelt
Umwelt is an Australian owned and run environmental consultancy that has been operating for over 35 years across Australia. We are a team of vibrant professionals with experience across a range of sectors including renewables infrastructure defence regulation and policy resources and the urban development sector.
About the Role:
The IT Support Officer role is a key support position working across the business and is primarily responsible for working cooperatively with and supporting all stakeholders to ensure that all technology support tasks and functions are carried out to a high standard.
This role is responsible for providing IT technical support for end users as well as providing administrative and technical assistance and working with the Technology team in systems development upgrade and maintenance.
Key Responsibilities:
- Support system stability and ensure compliance with quality and security standards across the business
- Manage and action IT support tickets promptly based on task priorities
- Provide administrative and support to the team with SharePoint and Microsoft 365
- Handle IT operations including procurement setups provisioning and user support
- Provide training to team members in general software and hardware use
- Deliver high quality customer service in all interactions with an effective professional and supportive approach
- Identify and suggest process improvement for all procedures
About You:
- Completion of a Bachelor Degree or Certificate IV in Technology
- Sound understanding of information systems administration tasks and responsibilities
- Demonstrated understanding of Microsoft platforms and tools including Microsoft 365 and Azure services
- Understanding of MDM softwares such as Microsoft Intune for device management application packaging and security controls
- Competency in PowerShell scripting for administrative requirements as well as related Microsoft365 automation tools
- Knowledge of networking including switching IP routing and enterprise wireless
- A professional and mature approach to work
- Enthusiasm passion and a focus for continual improvement
- Demonstrated experience in a similar or equivalent position
This is a fantastic opportunity to build your expertise in a supportive environment that encourages learning growth and career progression.
What We offer:
Our people are our number one asset and we are committed to providing a workplace that supports our team to grow. As part of our team you will be offered:
- A role collaborating with experienced professionals to support your growth and development
- Paid parental leave for both primary and secondary carers
- Flexible work arrangements to support a work/life balance
- Opportunities to work nationally across diverse and technically challenging projects
- #MeDays an Umwelt wellbeing initiative offering staff one extra paid day off per month
- Generous additional hours policy and working away from home benefits
- Opportunities to join Umwelts Employee Share Plan (ESP)
- A workplace culture of learning and personal development with a mix of in-house and externally hosted training opportunities offered as well as mentorship
- Established and well considered wellbeing tools and initiatives and hands-on training
- A competitive salary based on skills and experience
Diversity and Inclusion
At Umwelt we are committed to fostering a workplace that embraces diversity and inclusion. We are all responsible in creating a diverse inclusive and accountable culture where employees of all backgrounds and lifestyles feel a sense of belonging mutual respect and kindness.
The Umwelt team are privileged to collaborate closely with Indigenous communities across the nation and we actively pursue the goals outlined in our Reconciliation Action Plan. We believe that a diverse and inclusive environment not only enriches our workplace culture but also drives innovation and excellence in all that we do. Join us in our mission to create a supportive and equitable workplace where everyones unique perspectives and contributions are valued.
Join the Umwelt Team
If you believe you meet the criteria for this opportunity please apply via SEEK. Your application should include a cover letter addressing how you meet the above criteria and your resume outlining your previous experience.
If you would like additional assistance through the recruitment process please reach out to our friendly HR team at
To be eligible for this position you must have legal work rights to work in Australia
Required Experience:
IC
Employment Type
Full-Time
