Medical Receptionist - Team Lead
Medical Receptionist - Team Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Park Nicollet is looking to hire a Team Lead Medical Receptionist to join our Primary Care Team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.
- Assist with daily front desk operations ensuring efficiency in scheduling and patient check-in.
- Address patient inquiries and concerns with professionalism and empathy.
- Collaborate with healthcare providers and office staff to optimize workflow and patient care.
- Monitor and improve office procedures to enhance efficiency and compliance with regulations.
- Assist with administrative duties such as clinician schedules reports training and organization around frontline processes.
Work Schedule: M-F Day shift
Required Qualifications:
- Knowledge Skills and Abilities:
- Computer skills
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types telephone and headsets PC printer photo copier and fax machine
Preferred Qualifications:
- Previous experience as a medical receptionist or similar role in a healthcare setting.
- Leadership experience or a strong ability to mentor a team.
- Excellent communication and customer service skills.
- Proficiency in medical office software and electronic health records (EHR) systems.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Employment Type
Unclear
