Guest Relations Host/Hostess(Front Desk)
Guest Relations Host/Hostess(Front Desk)
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1 Vacancy
Job Description
Who we are
Our Hotels
We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. which is an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2025-5691Hotel
Hotel Bel-Air
Division & Department
Rooms - Front Office
Job Title
Guest Relations Host/Hostess(Front Desk)
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Host/Hostess you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll get
As a Guest Relations Host/Hostess at Hotel Bel-Air here are just some of the great benefits you will receive:
- Medical/Dental/Vison Benefits
- Pension/401k Plan
- Sick Time
- Vacation Time
- Free Meals on Duty
- Uniform provided with complimentary laundry included
- Exclusive Access to a discount platform featuring 1000s of retailers
- Hotel Benefit
- Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay once a year at each hotel!
50% off at restaurants within all of our Dorchester Collection hotels
As a guest Relations Host/Hostess your compensation will be $33.75
What youll do
Youll love what you do and take pride in delighting our guests:
You will be responsible for with creating real connections and spending time getting to know our guests building relationships and institutional knowledge to ensure our guests receive nothing but the best experience.
Youll also anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively seeking to greet the guests throughout the hotel especially upon arriving in the lobby and perform guest rooming. Performing check-in and check-out procedures including reservations and financial transactions and even special occasions.
Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Guest Relations Host youll have the opportunity to bring these to life and continue to create our legacy.
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct.
Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally up to 20 or more pounds occasionally exerting a negligible amount of force frequently including constantly to reach lift carry push pull grasp manipulate or otherwise move objects i.e. pieces of paper files and binders. Frequent use of computer keyboard and computer mouse near and far acuity (vision) hearing talking. occasional frequency of bending squatting twisting and turning. As a seasonal property long hours during peak periods sometimes required.
Due to the nature of the hospitality industry employees are required to work varying schedules including weekends and holidays to accommodate the business and demands of the hotel.
The items shared are the essence of a day in the life of a Guest Relations Host/Hostess but well make sure you are provided with specifics on how we care for our hotel
What youll bring
Youll bring your unique personality and passion to the role and the team.
You have a talent for building relationships communication multitasking and being detail oriented
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Job Location
USA
Location
Employment Type
Full-Time
