Principal Associate, Process Manager Claims Servicing |Retail Bank
Principal Associate, Process Manager Claims Servicing |Retail Bank
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Job Description
Capital One a Fortune 500 company and one of the nations top 10 banks offers a broad spectrum of financial products and services to consumers small businesses and commercial clients. Our goal is to create one of the nations great banks and we have the necessary ingredients: a strong balance sheet resilient businesses a massive customer franchise strong analytical capabilities and great people. We nurture a work environment where people with a variety of thoughts ideas and backgrounds guided by our shared Values come together to make Capital One a great company and a great place to work.
As a Principal Associate Process Manager at Capital One you will be part of a smart talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. A checking account is foundational to a persons financial health. But what happens when a transaction with your money not your credit goes wrong This Process Manager for Claims Servicing in Retail Bank will be responsible for documenting the end-to-end processes within Claims from customer need identification through customer resolution and backend reconciliation. This includes mapping all happy and unhappy paths across various payment channels (Debit ACH ATM Zelle) with a keen eye towards identifying opportunities to improve cost customer experience and operational efficiency. This role requires becoming the expert that spans operations technology and customer experience processes.
We are seeking dedicated disciplined process professionals who excel in a team environment. This person will have excellent communication skills attention to detail and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 3 years of Process or Project Management experience
Preferred Qualifications:
Bachelors Degree or military experience
Lean Agile Six Sigma Business Process Management or Project Management certification
2 years of Operations Financial Services Compliance or Risk Management experience
4 years of experience in Process Management
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $102700 - $117200 for Principal Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
