Station Manager
Station Manager
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Job Description
XWELL is a leader in promoting health and wellness for airport travelers boasting two decades of dedicated service and ongoing expansion. As a prominent travel health and wellness brand we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).
Our collaborative efforts extend beyond COVID-19 variant detection encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers. The Station Manager plays a pivotal role within our organization overseeing the efficient and effective operations of our in-airport collection station. Reporting directly to the Area Manager this position is responsible for ensuring budget adherence controlling inventory training and developing staff monitoring KPIs and implementing new initiatives to meet our operational objectives.
You will oversee a staff whose role involves engaging with international travelers urging them to voluntarily provide swabs. This voluntary contribution significantly aids the CDC in tracking variants and understanding the presence of various pathogens.
Key Responsibilities:
Budget Adherence:
- Manage the budget for the designated location.
- Monitor and control expenses labor costs and financial performance to meet budgetary targets.
- Identify cost-saving opportunities and recommend adjustments when necessary.
Inventory Control and Ordering:
- Oversee inventory management to maintain optimal stock levels and minimize waste.
- Implement efficient ordering processes to ensure adequate inventory levels.
- Work to standardize purchasing practices to optimize savings.
Staff Training and Development:
- Lead the training and development of the locations staff.
- Develop training programs and resources to enhance employee skills and knowledge.
- Ensure that employees are well-equipped to deliver exceptional service to participants.
KPI Monitoring:
- Regularly monitor key performance indicators (KPIs) for the location including participant numbers target countries data completeness and operational efficiency.
- Analyze KPI data to identify trends successes and areas for improvement.
- Develop action plans to address performance gaps.
Initiative Implementation:
- Implement new initiatives processes and policies introduced by the Area Manager or Sr. Program Director.
- Collaborate with assistant managers and employees to ensure seamless integration.
- Monitor and report on the effectiveness of new initiatives recommending adjustments as necessary.
Team Leadership:
- Lead mentor and provide guidance to the locations team fostering a positive work environment that promotes collaboration motivation and accountability.
- Address employee concerns and conflicts to maintain a professional workplace.
Communication and Reporting:
- Maintain clear and open communication with the Area Manager Sr. Program Director and other relevant stakeholders.
- Provide regular reports on performance KPIs and the status of new initiatives.
Compliance:
- Adhere to all regulations and polices related to station operations.
- Maintain confidentiality regarding participants information.
- Adhere to strict hygiene and sanitation standards including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
- Any other duties as assigned.
Required Qualifications:
- Willingness to work flexible hours including nights weekends and holidays to accommodate the varying schedules of airport travelers.
- Proven experience in management and operations.
- Strong financial acumen and budget management skills.
- Exceptional leadership problem-solving and decision-making abilities.
- Excellent communication interpersonal and negotiation skills.
- Proficiency in data analysis and reporting.
- Ability to adapt to change and drive continuous improvement.
- Detail-oriented naturally inquisitive and a proactive problem solver.
Preferred Qualifications:
- Previous experience in customer service and hospitality.
- Knowledge of HIPAA regulations.
Core Competencies
- Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits:
- Competitive Salary
- Medical Dental Vision and voluntary coverage programs
- 401K with Corporate Match
- Generous PTO Plan
- Tuition Reimbursement Program
Join us in this meaningful endeavor as we continue to shape the future of health and wellness in the dynamic world of airport travel ensuring the health and safety of our nation. Please send your resume to We look forward to hearing from you!
Required Experience:
Manager
Employment Type
Full-Time
