Asst. Manager, OnStar Services Revenue Operations Reporting & Insights
Asst. Manager, OnStar Services Revenue Operations Reporting & Insights
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Job Description
Job Description
Some of what youll do:
Identify opportunities / schemes leading to step function acquisition or retention improvements
Build self-service solutions for you and the team to leverage / improve our operations
Create and adjust queries for ad-hoc analysis on existing data assetsto root cause performance and utilize insights to drive our business tactics
Stand up visualizations when appropriate for easier insights and storytelling
Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn
About you:
Win or learn mindset. Be ready to define what that mindset means to you
You live in the future seeing things how they could or should be not how they are
Your default wiring is set to Yes if
You have an undeniable bias toward action; youre not afraid to make decisions and take on the accountability for the outcomes
Youre a connecter you work well cross functionally ensuring we maintain an anti-silo culture
Youre seeking an experience embedded in a business unit rather than an analytics CoE
You take pride in your creativity but youre a quant / data person and logic is foundational to who you are
Youre unwavering in pursuit of how we scale this division of General Motors
Youre motivated by ambitious goals and obsessed with how you can make an impact
Some of what will help you be successful:
Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomes
History of cross training analytical/technical skills to junior talent
High competency with scripting languages (e.g. SQL) BI visualization tools (e.g. Power BI) and data manipulation (e.g. KNIME)
Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytelling
Expertise in developing and maintaining a financial model business case or similar
Exhibited capacity to fall short be wrong fail and apply learnings to future endeavors
Track record of influencing without authority as youll be an individual contributor
Innate curiosity that enables you to provide proactive recommendations on how to drive the business forward everyday
Required Experience:
Minimum 2 years experience; example areas may include:
eCommerce
Subscription performance management
Finance
Analytics
Bachelors Degree or relevent experience
High competency with scripting languages (e.g. SQL) BI visualization tools (e.g. Power BI) and data manipulation (e.g. KNIME)
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
Manager
Employment Type
Full-Time
