Senior Deployment Engineer, Professional Services

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Canada
Travel: 20%
Reports to: Manager Professional Services
Direct Reports: None

Your Impact
Join Axons new Professional Services team leading product deployments across Canada and occasionally overseas. Youll sit at the intersection of sales and business-as-usual (BAU) ensuring smooth implementations of Axons SaaS and hardware solutions. Youll collaborate across teamssales support training product and moreto deliver high-quality customer onboarding experiences that drive value build deep partnerships and support revenue growth.
Youll juggle multiple high-priority projects act as a regional subject matter expert and help refine our implementation practices in Canada.

What Youll Do

• Manage technical projects remotely and on-site (as required): project planning system configuration deployment testing and handover.
• Partner with customers to define business outcomes gather requirements and scope and recommend deployment or integration plans accordingly.
• Analyze IT system architectures and identify opportunities for integration between agency systems (cloud/on-prem) and Axon products.
• Implement and support third-party integrations including writing scripts to leverage APIs for automating tasks; collaborate with DevOps and developers to test and deploy.
• Collaborate cross-functionally with product engineering sales and account teams to align on customer goals and project delivery.
• Support pre-sales activities including demos trials and RFP/RFI responses; advocate for customer feedback feature requests and system improvements.
• Develop and maintain key project documentation: deployment plans SOWs test plans training materials and technical requirements.
• Provide technical training and knowledge transfer to customers including localization of materials when needed.
• Ensure compliance with data privacy and legal standards while driving continuous improvement in professional services delivery.

What You Bring

• 3 years in IT consulting professional services field services or sales engineering.
• Strong understanding of SaaS cloud/on-prem deployments and network administration.
• Strong working knowledge of REST APIs JSON relational/document databases.
• Experience with:
• Microsoft Server/Client OS SQL Server Active Directory Azure/Entra ID
• Networking: TCP/IP DHCP DNS SSH firewalls
• Salesforce Microsoft Office SharePoint Dynamics 365 JIRA
• Familiarity with scripting (PowerShell Bash Python) is a plus.
• Experience with law enforcement/public sector clients especially RMS or case management platforms.
• Comfort delivering demos and training to technical and non-technical audiences.
• French speaking is an asset but not mandatory

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.