Warranty Clerk
Warranty Clerk
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Job Description
At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by Youyour passion your purpose your potential.
Steele Ford is seeking a Warranty Clerk to join our team!
As the Warranty Clerk at Steele Ford you will be responsible for supporting the service department with administration relating to internal work orders and warranty claims. Working closely with our service team you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand.
Hourly Wage Range: $19.15 - $22.45 per hour
Responsibilities will include but are not limited to:
Extends and completes P.D.I repair orders daily maintaining P.D.I register of serial numbers andtime
Verifies all claims are accurately entered in repair orders by Service Advisors.
Prepares claims for submission including proper authorization codes
Determines and corrects rejected claims for resubmission
Follows up every ten days and reclaims when necessary any claims over thirty days old
Matches and balances manufacturers credit memos to file outstanding claims
Files all paid repair orders and related documents after processing each credit memo
Reports any problems or out-of-line conditions to the Service Manager
Reconciles and maintains warranty schedule
Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
Obtains authorization on major or unusual repairs before submitting to the factory
Notifies Service Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
Corrects and resubmits all claims rejected by the factory due to error etc.
Processing all warranty claims and internal repair orders in a timely manner
Supporting administrative processes with the service department
Monitor all customer inquiries and requests on warranty issues
Maintain consistent and up-to-date knowledge of vehicle parts and components
Arranging invoices scheduling appointments and assisting in filing
Assisting Service Department and Service Manager when needed
Answering phones emails and any channels that customer uses to reach out to the dealership
Coordinating special order parts requirements
Ensures all safety policies and procedures in accordance with IAPA WHMIS and company are strictly adhered to
Dispatch work orders to alleviate the workload on service advisors
Act as an internal service advisor to follow up on used vehicle recon and warranty work
Requirements:
- Previous experience in automotive service is considered an asset but not required
- 3-5 years experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Computer proficiency
Why Youll Love Steele Auto Group:
At Steele Auto Group youre not just joining a companyyoure joining a community. Were all about:
A Fun & Supportive Team Join a crew of outgoing motivated professionals who will mentor support and cheer you on.
Flexible Health & Dental Plans Six cost-shared options tailored to your lifestyle.
Growth Opportunities We promote from within and support your professional journey.
Employee Discounts On vehicle purchases parts and service at any of our locations.
Retirement Savings Plan Employer-matched up to 4% (and up to 5% after 5 years)because your future matters.
A fun fast-paced culture No two days are the same.
Making a difference Through community partnerships and exciting campaigns.
Work Boot Reimbursement Receive up to $350 in reimbursement immediatelyno waiting required!
Steele Auto Group is more than just a workplaceits a place where your talents are recognized your growth is championed and your potential is limitless. We believe in building careers not just filling roles which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.
Ready to Fire Up Your Career
Apply nowor just drop by and say hello. Lets shift your future into high gear.
Based in Halifax Nova Scotia!
We cant wait to meet YOU!
Employment Type
Full-Time
