Ski & Club Concierge - Aspen Mountain Club - Winter

Position Summary 
The Ski & Club Concierge delivers exceptional anticipatory service to members and their guests of the Aspen Mountain Club ensuring a seamless and luxurious experience both at the base Ski Locker Room and atop Aspen Mountain in the Club. This role combines refined guest service discreet personal assistance and a deep understanding of fine dining wine service and club-level hospitality. The Ski & Club Concierge works in close collaboration with the Clubs food & beverage team ski valet and member services to ensure every detail of the member experience is flawlessly executed. This position reports to Membership Director.

Job Posting Deadline 
Applications for this position will be accepted until August 17 2025

Essential Job Functions/Key Job Responsibilities 
    Create a warm welcoming environment and build personalized relationships with members and their guests using names and preferences to deliver tailored service
    Provide discreet and anticipatory personal assistance fulfilling all reasonable member requests with a sense of urgency and professionalism
    Support and execute formal dining experiences including wine service menu knowledge and collaboration with F&B staff for reservations private dining and special events
    Coordinate premium experiences such as ski lessons spa appointments private transportation cultural events and exclusive dining both on- and off-property
    Possess intimate knowledge of local mountain terrain snow conditions and Club programming to make accurate and appealing recommendations
    Facilitate detailed itinerary planning and concierge services including restaurant bookings local excursions retail reservations and equipment rentals
    Assist in maintaining the Club wine cellar inventory and communicate wine and beverage preferences to the service team for personalized offerings
    Handle receiving and discreet distribution of packages messages personal items and guest belongings with full confidentiality
    Maintain clear and accurate records of guest visits charges (ski tuning race fees) and member files; report guest count limits to the Club Manager
    Monitor maintain and restock refreshment areas coordinate coffee and beverage service in both Locker Room and Club Lounge areas
    Assist in the packing shipping and handling of ski equipment collaborating with The Little Nell Ski Concierge and transportation staff as needed
    Other duties and projects as assigned

Qualifications :

Education & Experience Requirements
    High school diploma or equivalent required
    Associates or bachelors degree in hospitality business or a related field preferred

Knowledge Skills & Abilities
    Strong familiarity with skiing ski equipment and local terrain
    Knowledge of daily snow conditions and trail access
    Friendly and service-oriented demeanor with excellent guest interaction skills
    Ability to lift and transport ski equipment safely and efficiently
    Detail-oriented with strong organizational habits
    Professional communication skills and comfort with face-to-face guest interaction
    Ability to multitask and assist multiple guests during peak periods
    Knowledge of local retail stores and services related to skiing
    Willingness to work outdoors in variable weather conditions
    Ability to work both independently and as part of a team
    Strong local knowledge of Aspens four ski mountains

Additional Information :

Work Environment & Physical Demands
    Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
    Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
    Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Paid Time Off Programs
    Paid Leave Programs
    Employee Ski Pass
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

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