Guest Services Manager - Limelight Boulder

Position Summary
The Guest Services Manager oversees operations of the front drive area including the Bell and Valet Teams. This position acts as interface between owners guests and property. The Guest Services Manager is responsible for welcoming all guests parking vehicles and transportation services. This position reports to the Director of Rooms.

The budgeted salary range for this position is $59000-$69000. Actual pay will be dependent on budget and experience all salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until July 27 2025. 
 
Essential Job Functions/Key Job Responsibilities
    Ensure that all owner and guests needs are identified and resolved as required
    Ensure that guest assistance from airport/drive through to residences/hotel rooms is of quality service levels
    Ensure timely skier shuttles and transportation to local attractions/restaurants in a timely and welcoming fashion
    Work with other departments to communicate and to ensure a five star/five diamond class experience for the owners and guests
    Manage and maintain working environment and administration for staff
    Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
    Perform Manager on Duty as required
    Maintain high safety standards for the garage environment and hotel vehicles
    Prepare department budgets ensuring timely and accurate payroll administration
    Monitor control of parking garage
    Review guest arrivals and departures and identify specific requirements as needed
    Ensure parking charges are correctly posted and attend and participate in weekly department head meetings
    Other duties as assigned

Qualifications :

Education & Experience Requirements
    Degree in hotel management or general field of study preferred
    Previous management/supervisory skills minimum of 3 years
    Valid Drivers License

Knowledge Skills & Abilities
    Proficient knowledge in Microsoft Office
    Proficient knowledge with hotel fire and safety procedures assisting in emergency and security procedures as directed by management
    Compatible personality to be a contributing team player
    Strong organization communication skills as well as the ability to multi-task
    Excellent verbal and written communication skills with the ability to collaborate with teams Fluent in English
    Ability to craft departmental scheduling to meet business needs
    Ability to handle a number of intense issu

Additional Information :

Work Environment & Physical Demands 
    Ability to reach crouch kneel see hear sit drive a shuttle/car for extended periods of time; squat kneel and bend
    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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